Refund and Returns Policy

At Melrose Place Homewares, we understand that although shopping online for homewares is convenient, it’s not always going to look right once you get the product home, or it may just not be exactly how you thought it would be. You can return the item(s) within 30 days of purchase and we will offer you a full refund or a store credit to put towards your next purchase. If you would like to arrange an exchange or return, please contact us by email at info@melroseplacehomewares.com.au and we will help make the process as simple as possible for you.

Once we have received your return and confirmed that the item(s) are unused, undamaged and unmarked, and in their original packaging we will process your refund the next business day. All products must be returned in their original condition along with proof of purchase.

If the product is marked, damaged, used or do not have their original and undamaged packaging or is more than 30 days after purchase we may also decline to offer a refund.

For returns from orders that included a delivery charge, only the cost of the items returned will be refunded. Delivery costs will only be refunded if goods are faulty or damaged.

We recommend that you return the product via Registered post. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Melrose Place Homewares will not be responsible for parcels lost or damaged in transit if you choose not to insure.