Privacy Policy

We are committed to respecting your privacy and recognising your need for appropriate protection and management of contact information you share with us (the phrase "contact information" means any information by which you can be contacted or identified, such as your name, mailing address, email address, telephone number, etc.). The purpose of this Privacy Policy is to inform you what information we may collect from you, how we use such information, and the choices you have regarding our use of, and your ability to review, correct and opt out of our use of, the information. By using any of our web sites or sharing your contact information with us, you are accepting and consenting to the practices described in this Privacy Policy.

Collecting Information About You

There may be times (such as when you purchase or order a product, subscribe to a service, register to receive catalogues, or to participate in contests, sweepstakes or promotions, etc.) when we ask you to provide certain contact information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information, birth date, gender, occupation, personal interests, and other information. We may also maintain a record of your product purchases.

Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our web sites. In addition, we may need to contact you via phone, email or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive marketing communications from us.

In general, you can visit many of our web pages without telling us who you are or revealing any contact information about yourself. You may also be able to deal with us in other ways without identifying yourself (ie anonymously or by using a pseudonym) if this is practicable. If you wish to do so, please contact us to find out if this is practicable in your circumstances. We may track the Internet domain address from which people visit us and analyse this data for preferences, trends, and site usage statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are.

Using Information About You

We use your contact information for internal purposes only, such as:

  • confirming and tracking your order, subscription, or registration;
  • analysing preferences, trends, and statistics;
  • informing you of our new products, services, and offers if you have consented to receiving and providing you with other information from and about us

We process your contact information only in ways compatible with the purposes for which it was collected or authorised by you. To the extent necessary for such purposes, we take reasonable steps to make sure that your contact information is accurate, complete, current, and otherwise reliable with regard to its intended use.

Opting Out Of Marketing And Transfers; Updating, Deleting and Accessing Information About You

We want to communicate with you only if you want to hear from us and will only send marketing communications to you if you have first consented to receiving such or have previously purchased from us. If you prefer not to receive direct marketing from us or if you would like to opt out please let us know. Send us an email at info@melroseplacehomewares.com.au or follow the unsubscribe function in our marketing communications. Please be sure to include your full name, email address, mailing address, and specifically what information you do not want to receive. If you would like to update or correct your email address, mailing address or other information (including other contact information) with us please contact us the same way.

Cookies

When you visit our web sites, we send one or more "cookies" to your computer or other device. We may also use cookies in emails that you receive from us. A "cookie" is a small data file that is placed on the hard drive of your computer when you visit a web site. A "session cookie" expires immediately when you end your session (i.e., close your browser). A "persistent cookie" stores information on the hard drive so when you end your session and return to the same web site at a later date the cookie information is still available. Generally, we use cookies to improve the quality of our service when you visit our web site and other web sites of interest to you. We also use cookies to remind us of who you are, tailor our products, services and advertising to suit the personal interests of you and others, estimate our audience size, assist our online merchants to track visits to and sales at our web sites and to process your order, track your status in our promotions, contests and sweepstakes, and/or analyse your visiting patterns.

Certain of our Service Providers may use cookies and other tracking technologies to and collect information on our behalf. They are prohibited by our contract with them from sharing that information with anyone other than us or our other Service Providers. In addition, in connection with the services that they provide to us, certain of our Service Providers may work with third parties who may use cookies and other tracking technologies to collect anonymous information to tailor advertising for you and others elsewhere on the Internet. These third parties do not have access to any contact information about you. If you would like to opt out of accepting cookies altogether, you can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. However, certain features of our web sites or other services may not work if you delete or disable cookies.

Security

We maintain reasonable physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard your information delivered to us electronically, our web sites use Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address so only we are able to decode your information. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, to the extent permitted by law:

  • we do not guarantee or warrant the security of any information you transmit to or from our websites; and
  • you do so at your own risk.

We urge you to keep any password that you establish with us in a safe place and not to divulge it to anyone. Also remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place.

Links to Third Party Web Sites

Our web sites may contain links to web sites operated and maintained by third parties, over which we have no control. Privacy policies on such linked web sites may be different from our privacy policy. You access such linked web sites at your own risk. You should always read the privacy policy of a linked web site before disclosing any of your information on such web site.

Policy Changes

If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our web sites, as applicable. Those changes will go into effect on the effective date posted in the notice and at the end of the revised Privacy Policy. The new policy will apply to all current and past users of our web sites and will replace any prior policies that are inconsistent. Your continued use of our web sites or other services constitutes your acceptance of the practices described in the revised Privacy Policy.

Your Feedback

To help us improve our privacy policy and practice, please give us your feedback. You can send us an email at info@melroseplacehomewares.com.au.